Shipping Policy

This Shipping Policy outlines procedures, timelines, and responsibilities for all orders of curtains purchased from our online store. We are committed to secure, efficient processing and shipping to ensure your items arrive safely and in excellent condition. All orders are inspected and prepared carefully after payment confirmation to verify product condition, length, finish, and completeness before shipment. Processing typically takes 2–3 business days, with possible minor delays during peak seasons, holidays, or promotional periods.

We partner with trusted shipping carriers to deliver orders domestically and internationally. Curtains are folded and packaged in durable, dust-resistant packaging to prevent stains, wrinkles, or damage during transit. Reinforced packaging is used to protect against moisture and rough handling. Domestic orders generally arrive within 3–7 business days after shipment, while international orders may take 7–21 business days depending on destination, customs processing, and local postal services. Delivery times are estimates and not guaranteed, as delays may result from weather disruptions, transportation limitations, customs inspections, or high shipping volumes.

Shipping costs are calculated at checkout based on order weight, length, destination, and selected shipping method. All fees are clearly displayed before payment and are non‑refundable once shipped. Customers are responsible for providing accurate, complete shipping information. Inaccurate or incomplete details may cause delayed delivery, failed delivery attempts, or additional fees, for which the customer is fully responsible.

Once shipped, a tracking number is provided whenever available, allowing customers to monitor their package online. We are not responsible for lost, stolen, or missing packages marked as delivered by the carrier. In such cases, customers may need to contact the carrier directly to resolve the issue.

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping cost and are the sole responsibility of the customer. Regulations vary by country, and customers are encouraged to review local policies before ordering. We reserve the right to cancel or decline orders to regions with shipping restrictions, unreliable delivery, or elevated risk. By placing an order, customers agree to the terms outlined in this policy.