FAQ

This FAQ section addresses common questions about our curtains, ordering process, shipping, materials, care, and policies to provide customers with clear, convenient information. If you have additional questions not covered here, please refer to our other policy pages for further assistance.

Many customers ask about materials and functions. Our curtains are made from high-quality, durable fabrics designed for daily use. We offer sheer curtains for soft light diffusion, blackout curtains for maximum light blocking and privacy, and thermal curtains for temperature regulation. Materials are chosen to resist fading, reduce wrinkling, and maintain appearance over time. Detailed material information is available on each product page.

Customers frequently inquire about sizing. We offer a variety of widths and lengths to fit different window dimensions. Each product page includes exact measurements to help customers select the correct size. Measuring windows before ordering is highly recommended to ensure proper coverage and fit.

Installation preferences are also commonly asked. Our curtains support multiple header styles including rod pockets, grommets, and hook belts, making them compatible with standard curtain rods and tracks. No complicated tools are required for installation.

Order processing and shipping times are frequent inquiries. Orders are typically processed and shipped within 2–3 business days after payment confirmation. During busy periods, processing may take slightly longer. Domestic orders arrive within 3–7 business days after shipment, while international orders vary based on location and customs processing. Tracking information is provided once available.

Many people ask about care and maintenance. Most curtains can be machine‑washed on a gentle cycle or hand‑washed with mild detergent. Air drying is recommended to preserve fabric quality. Bleach and harsh chemicals should be avoided. Proper care extends the life and appearance of curtains.

Questions about returns and exchanges are also common. To be eligible, curtains must be unused, in original condition, and returned within the required period. Used, washed, or altered items are not eligible. Return shipping costs are generally the customer’s responsibility unless the item is defective or shipped incorrectly due to our error.

International customers often ask about customs duties and taxes. Any import duties, taxes, or fees imposed by the destination country are the customer’s responsibility. These charges are not included in the product price or shipping cost. Customers are encouraged to check local customs rules before ordering.